Shipping policy

At Loomstore, we are committed to delivering your orders safely and on time. Please read the following shipping policy to understand our delivery process.

1. Order Processing

All orders placed on Loomstore are processed within 1–2 business days after the order is confirmed.

 

Orders placed on weekends or public holidays may be processed on the next working day.

2. Delivery Time

We aim to deliver all orders within 7 business days from the date of dispatch.

 

Delivery times may vary slightly depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

 

Any free-shipping offers will be clearly mentioned on our website or during checkout.

4. Order Tracking

Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.

 

You can use the tracking information to monitor your order until it reaches you.

5. Delivery Delays

While we aim to deliver within 7 business days, occasional delays may occur due to circumstances beyond our control, including:

 

  • Severe weather conditions

  • Courier service disruptions

  • Public holidays

  • Incorrect or incomplete delivery addresses

  • Remote or difficult-to-service locations

  • High order volumes or unforeseen logistical issues

 

If your order is delayed beyond the expected delivery period, please contact our customer support team.

6. Incorrect Address

Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.

 

Loomstore will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Damaged or Missing Packages

If you receive a package that appears damaged, please contact us as soon as possible with your order details and photographs of the package and product.

 

If your order is marked as delivered but you have not received it, please contact us so that we can investigate the issue with the courier.

8. Contact Us

For any questions regarding your order or shipping, please contact our customer support team through the contact details provided on the Loomstore website.

 

Thank you for shopping with Loomstore!